Desktop Support

Desktop Support Jobs

555 jobs found

Today

Level 1 & Level 2 Onsite IT Support Engineer

MAINI LLC West Palm Beach, FL

West Palm Beach, FL

Today

Full time Desktop Support End User Support Hardware Support

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Job Description

MAINI LLC is seeking a Level 1 & Level 2 Onsite IT Support Engineer to deliver consistent, on-the-ground support for everyday desktop and hardware needs in West Palm Beach, FL. This onsite role acts as the primary technical representative for fast incident resolution, including hands-on troubleshooting and coordination with third-party vendors when specialized equipment or AV-related issues arise.

What you’ll do

Deliver Level 1 and Level 2 desktop support, diagnosing and resolving hardware, software, and peripheral issues.
Coordinate with third-party vendors to troubleshoot and resolve complex AV-related and other specialized equipment problems.
Provide proactive, timely status updates to stakeholders throughout incident progress and resolution.
Maintain accurate, up-to-date ticket records and operational logs for all reported incidents.
Use basic hand tools to support hardware installations, swaps, and physical workstation maintenance.

What you bring

Hands-on experience supporting corporate desktops in Level 1 / Level 2 environments.
Proficiency with ticketing systems and standard remote or onsite troubleshooting methods.
Experience coordinating with third-party service providers and vendors.
Ability to use basic hand tools for on-site hardware setup and related tasks.
Strong communication skills and a detail-oriented approach to documentation and record-keeping.

Onsite focus in West Palm Beach

The role is based in West Palm Beach, Florida and is designed for a reliable onsite engineer who can handle daily desktop support, manage on-site technical hardware issues, and escalate to external vendors when needed. You will be the point of contact for keeping incidents moving toward resolution, while ensuring every interaction is captured in current ticketing and operational logs.

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Today

Desktop Support Technician

Compucom Staffing Cambridge, MA

Cambridge, MA

Today

$22 - $30/hr Full time Desktop Imaging And Deployment Desktop Support End User Support

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Job Description

Onsite Desktop Support Technician work focused on imaging, provisioning, and end-user device deployment in Cambridge, MA.

Responsibilities

Perform Windows-based workstation imaging, provisioning, and deployment for laptops, desktops, and other endpoint devices
Prepare new devices for deployment, including operating system installation, drivers, applications, security configurations, and corporate settings
Support hardware refresh and technology deployment projects from staging through delivery to end users

Requirements

Minimum 3+ years of imaging and deployment experience
Experience utilizing ServiceNow
Strong technical skills

Technology

Windows
ServiceNow

Compensation

Hourly rate: $22.50 - $30.00
Rate may be adjusted if local minimum wage is higher

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Accidental death and dismemberment (AD&D) insurance
Disability plans
Employee Assistance Program
Paid holidays (up to 6 days annually)
Paid time off (minimum of 10 days annually)
Paid parental leave (minimum of 10 days annually)
401(k)
FSA/HSA pre-tax benefits

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship

AI Usage

Artificial intelligence (AI) may be used to screen and/or assess applicants
AI will not be used to substantially replace human decision making for this position

On-Camera Video Interview Notice

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment
Interviews will be recorded where permitted by law
Consent to applicable recording requirements is required to continue the hiring process
Failure to participate in required on-camera interviews may result in removal from further consideration

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Today

Enterprise IT Support Engineer I

QTS Data Centers Atlanta, GA

Atlanta, GA

Today

Full time Cloud Platform Cloud Platforms Desktop Support

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Job Description

Provide desktop support with minimal supervision for on-prem and remote users while handling tickets, escalations, deployments, and continuous improvements.

Responsibilities

Manage incoming desktop support tickets with timely acknowledgement, accurate notes, and resolution
Handle desktop support escalations across hardware, software, and networking issues
Support on-premises and remote employees, including national and international users
Troubleshoot end-user issues on Windows and MacOS, including software and peripheral equipment
Provide onsite assistance for Systems Engineers when needed
Deploy end-user equipment and maintain related inventory
Participate in design activities for new systems or system changes
Support functional test planning and testing for assigned tasks
Contribute to process improvement and documentation for supported systems and services
Stay current on changes in the technical area of expertise
Coordinate with the team to support the quality of assigned tasks, functional areas, or projects
Respond quickly and follow production issues through to resolution
Provide weekly status reports on individual projects and tasks

Requirements

Associates degree or equivalent professional experience
2+ years of desktop support and customer support experience
1+ years of experience and knowledge of Windows 10/11, MacOS, iOS/iPadOS, network connectivity, and peripheral device support (for example printers and scanners)
Demonstrated expertise with standard workplace applications, including Microsoft Office 365, Adobe, and Cisco products
Working knowledge of Hybrid Azure/Entra Active Directory, fundamental Windows and/or MacOS security, and file and share permissions

Technologies

Microsoft Office 365
Adobe
Cisco products
Azure
Entra Active Directory
Windows 10
Windows 11
MacOS
iOS
iPadOS
Microsoft Intune
Jamf
ServiceNow
Remote Monitoring & Management (RMM) solutions
Bomgar
Teamviewer
Cisco VPN solutions
AnyConnect
Secure Connect

Preferred Qualifications

1+ years of experience with administration of Mobile Device Management solutions (Microsoft Intune, Jamf)
Familiarity with ServiceNow
Familiarity with Remote Monitoring & Management (RMM) solutions (Bomgar, Teamviewer, etc.)
Familiarity with Cisco VPN solutions (AnyConnect, Secure Connect)
A+ Certification

Knowledge, Skills and Abilities

Excellent interpersonal skills with the ability to interface with all levels of the organization
Self-starter capable of working independently in a fast-paced team environment
Ability to handle multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor

Benefits

Medical, dental, vision, life, and disability insurance
401(k) retirement plan
Flexible spending and HSA accounts
Paid holidays
Paid time off
Paid volunteer days
Employee assistance program
Tuition assistance
Parental leave
Military leave assistance
QTS scholarship for dependents
Wellness program
Competitive benefits package
Bonus eligible

Total Rewards

Bonus eligible
Roth and Traditional 401(k) matching contributions with immediate vesting
Every employee is bonus or commission eligible
Generous PTO, Paid Volunteer Days plus Floating Holidays
Stock Purchase Plan (SPP)
11 paid holidays annually and holiday compensation when worked
Pet and Legal Insurance
Q-Rest Sabbatical Program
Q-Anniversary Service Award Program
Parental Leave
Military Benefits Package
QTS Charitable Matching Gift Program
QTS Scholarship for Employee Dependents
QTS Crisis Fund
Wellness Program
Tuition Reimbursement Program
QTS is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled)

Location: Atlanta, GA (onsite)

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Today

Desktop Support Specialist (I)

BRMi Frederick, MD

Frederick, MD

Today

$35 - $35/hr Full time Computer Skills Desktop Support End User Support

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Job Description

BRMi is seeking a Desktop Support Specialist (I) to provide full-time, on-site IT support at a federal scientific research facility in Frederick, Maryland. In this role, you will support end users by installing, configuring, maintaining, and troubleshooting workstation hardware, software, and connected peripherals while keeping records in an electronic ticketing system.

What you will do

Install, configure, and maintain desktop computers, laptops, monitors, printers, and other peripheral devices.
Set up and connect computing equipment based on established procedures and end-user requirements.
Troubleshoot routine hardware, software, Windows, and macOS issues using a systematic approach.
Diagnose and resolve common technical problems and escalate more complex issues to appropriate IT support personnel.
Install, configure, and troubleshoot software applications and operating system components.
Configure network drive mappings, printer connections, and standard workstation settings.
Install, remove, and replace internal hardware components using approved procedures.
Deliver, install, and configure computing equipment across offices and work areas throughout the campus.
Respond to technical support requests and provide timely assistance to end users.
Document service requests, troubleshooting steps, work performed, and resolutions accurately in an electronic ticketing system.
Communicate professionally with end users via email, chat, telephone, and in-person support.
Coordinate with other IT technicians to resolve issues and complete assigned support activities.
Follow established technical procedures, service standards, and organizational IT policies.
Maintain dependable attendance and arrive on time for scheduled appointments and assigned work.
Provide courteous, professional customer service while supporting technical needs across the organization.
Perform other duties as assigned.

Required qualifications

High school diploma or equivalent.
Basic knowledge of Windows and macOS operating systems.
Familiarity with desktop and laptop hardware, printers, monitors, and peripheral devices.
Understanding of common software installation, configuration, and troubleshooting procedures.
Ability to diagnose and resolve routine technical issues using logical troubleshooting methods.
Ability to follow written technical procedures and maintain accurate service documentation.
Strong customer service skills, with the ability to assist end users professionally and effectively.
Excellent verbal and written communication skills.
Strong attention to detail and organizational skills.
Ability to work independently and collaboratively within an IT support team.
Dependable attendance and ability to meet scheduled service appointments.
Valid driver’s license.
Ability to obtain and maintain a Public Trust security clearance.
Ability to work full-time on-site in Frederick, Maryland.
Ability to routinely walk between campus buildings and deliver and install computing equipment.
Ability to routinely lift and carry equipment weighing 40–50 pounds and work around or beneath desks and equipment, with or without reasonable accommodation.

Technologies

Windows
macOS

Preferred qualifications

CompTIA A+ certification.
At least one year of related desktop or technical support experience.

Schedule

8 hours on-site
Monday to Friday
8:00am to 4:30pm

Compensation

$35.18 per hour

Benefits

Comprehensive Medical, Dental, and Vision Insurance
Employer-Paid Life Insurance
Employer-Paid Short-Term and Long-Term Disability Insurance
401(k)
Paid Time Off (PTO) including Vacation Leave, Sick Leave, and 11 Paid Holidays
Educational Assistance

Additional details

An in-person interview is required for this role.
W2 opportunity only.
BRMi will not sponsor applicants for work visas for this position.
EOE/Minorities/Females/Vet/Disabled.

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Today

Desktop Support Technician

GURNICK ACADEMY OF MEDICAL ARTS LLC Van Nuys, CA

Van Nuys, CA

Today

$20 - $25/hr Full time Computer Skills Desktop Support End User Support

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Job Description

The Desktop Support Technician delivers hands-on technical support for the Academy’s facility, classrooms, and day-to-day technology needs.

Responsibilities

Support students, faculty, and staff with computers, software, and related equipment
Provide troubleshooting and repair for printers, networks, hardware, and software
Resolve WiFi connectivity problems
Handle AV equipment issues and classroom technology support
Perform preventive maintenance on computers, including cleaning keyboards and mice
Track, document, and work support tickets/issues in a timely manner
Maintain an inventory of equipment and supplies
Keep detailed records, including software license logs
Track reported hardware and software issues and follow up as needed
Inspect classrooms regularly to confirm AV systems are functioning properly
Assist with office moves and workstation relocations
Install TV and monitor mounting hardware in classrooms and labs
Identify and mitigate cable hazards and other safety risks

Requirements

High School Diploma/GED
1.5 years of experience in a similar position
CompTIA A+ certification highly preferred
Working knowledge of computer hardware, software, and peripherals
Understanding of computer maintenance and preventative care
Comfort with computer terminology, procedures, hardware, and software
Ability to detect, document, and report hardware or software issues
Strong attention to detail for logs, records, and documentation
Capability to prioritize multiple tasks and follow up on unresolved issues
Ability to prepare computers for user use
Ability to assist employees and students with technical problems
Ability to work independently with minimal guidance
Understanding of cable management best practices and workplace safety standards
Maintain confidentiality of sensitive information
Clear communication in verbal and written form
Ability to understand and follow oral and written instructions
Ability to read, interpret, and follow rules, regulations, policies, and procedures
Ability to mount monitors and run AV cables
Ability to bend, kneel, and work under desks or in tight spaces
Ability to lift up to 35 pounds regularly

Facilities & Hands-On Skills

Assist with office moves and workstation relocations
Install TV and monitor mounting hardware in classrooms and labs
Identify and mitigate cable hazards and safety risks

Benefits

Comprehensive medical, dental, and vision insurance
Life insurance
Short-term and long-term disability coverage
Employee Assistance Program (EAP)
Flexible Spending Accounts (Health, Dependent Care, Transit & Parking)
Health Savings Account (HSA) with enrollment in a qualified medical plan
Paid time off
401(k) retirement plan

Location: Van Nuys, CA (onsite)

Pay: USD 20 - 25 per hour

Minimum experience: 1 years

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Today

Senior Desktop Support Technician

CentraCare Sauk Centre, MN

Sauk Centre, MN

Today

$27 - $41/hr Full time Senior Desktop Support End User Support

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Job Description

CentraCare is hiring a Senior Desktop Support Technician to deliver onsite desktop support for the Information Systems Department and help onboard new team members.

Responsibilities

Provide technical desktop support to the Information Systems Department.
Train new staff on computer hardware.
Establish policy standards for loading and maintaining desktop software.
Set policy standards for maintaining printers and other computer devices.

Requirements

High school diploma required.
1 year of computer support experience required.
Associate’s degree or two years of specialized computer training preferred.
2+ years of work experience with personal computers preferred.
A valid MN driver’s license and a driving record in good standing may be required.
Minimum liability insurance coverage may be required.
HP Certification in Commercial and Consumer Desktops, Workstations and Notebooks Service Qualification required within 6 months from hire.

Technology / Certification

HP Certification in Commercial and Consumer Desktops, Workstations and Notebooks Service

Schedule & Location

Location: Sauk Centre, MN (onsite)
Full-time: 80 hours every two weeks
Day shift: 8-hour shifts (7:00am to 3:30pm)
After-hours on-call rotation begins after 6 months from date of hire
Travel to CentraCare sites in Melrose and Long Prairie required

Pay

Starting pay: $27.80 per hour
Exact wage determined by years of related experience
Pay range: $27.80 to $41.70 per hour

Benefits

Tuition reimbursement and college grant programs available
Full-time benefits: Medical, dental, PTO, retirement, employee discounts, and more

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Today

Desktop Support Technician (MSP)

Secure Techies, LLC. Woodland Hills, CA

Woodland Hills, CA

Today

$26 - $32/hr Full time Application Support Autotask Desktop Support

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Job Description

Secure Techies, LLC. is hiring a Desktop Support Technician (MSP) in Woodland Hills, CA (hybrid). If you enjoy helping business clients with day-to-day technology issues, this role blends hands-on desktop support with a clear process for tracking work and resolving tickets. You will start onsite for the first 90 days, then transition to a hybrid schedule while supporting clients across the Greater Los Angeles area.

This position focuses primarily on desktop and end-user support, not advanced network engineering or server administration. Expect a fast-paced MSP environment where reliable customer support, accurate ticket updates, and established procedures matter.

Responsibilities

Deliver remote and onsite desktop support to business clients.
Troubleshoot Windows 10/11 computers, printers, Microsoft 365 applications, and third-party software.
Manage and update support tickets in Autotask.
Use RMM tools for remote support, monitoring, software installation, and Windows updates.
Monitor and troubleshoot workstation backup issues.
Support Active Directory user accounts, permissions, and password resets.
Troubleshoot basic networking issues, including DNS, DHCP, VPN, Wi-Fi, and connectivity.
Contact software and hardware vendors, open support cases, and follow through until resolution.
Install, configure, maintain, and replace desktop computers and peripherals.
Keep ticket notes accurate and maintain technical documentation and knowledge base (KB) articles.
Communicate regularly with clients and escalate more complex issues when needed.

Requirements

Previous hands-on experience working in an MSP environment.
Experience with Autotask and an RMM platform.
Experience with endpoint backup solutions and troubleshooting.
Strong Windows 10/11 desktop troubleshooting skills.
Experience supporting Microsoft 365 applications, including Outlook, Teams, and OneDrive.
Working knowledge of Active Directory and basic network troubleshooting (DNS/DHCP/VPN/Wi-Fi/connectivity).
Experience troubleshooting third-party applications and working with vendor support.
Strong skills in ticket management, documentation, and KB writing.
Excellent communication, organization, and customer service abilities.
Ability to work independently and manage multiple support requests.
Ability to work onsite during the first 90 days and travel to client locations regularly.
Valid driver’s license, reliable transportation, and auto insurance for client visits.
Availability Monday–Friday, 9:00 AM–5:30 PM, with onsite work in Woodland Hills for the first 90 days.
Position travel requirement: approximately 25% of the time throughout Greater Los Angeles.

Technologies

Autotask, RMM, Windows 10, Windows 11, Microsoft 365, Outlook, Teams, OneDrive, Active Directory, DNS, DHCP, VPN, Wi-Fi, knowledge base (KB) articles

Benefits

Employee discount
Professional development assistance
Referral program

Preferred Qualifications

College degree in Information Technology, Computer Science, or a related field.
Microsoft certifications.
CompTIA A+ or Network+.
Experience supporting multiple business clients.

Compensation: USD 26–32 per hour.

Work arrangement: Onsite for the first 90 days, then hybrid. Client site visits throughout Greater Los Angeles are approximately 30% of working time, as stated in additional information.