Sales Support

Sales Support Jobs

53 jobs found

1d ago

HVAC – Technical Support/Service Representative

Plumbers' Supply Co. Massachusetts

Massachusetts

1d ago

$90k+/yr Full time Customer Support Field Service HVAC

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Job Description

An experienced HVAC professional is needed to serve as Technical Support Representative, delivering post-sale technical guidance and troubleshooting to installing contractors while supporting internal sales and support teams. This onsite position is based in Massachusetts and offers a salary of USD 90,000 per year.

Responsibilities

Provide post-sale technical support and troubleshooting assistance to installing contractors via phone, email, and in person.
Support internal sales and support teams with technical expertise and guidance.
Stay current with industry trends, new technologies, and manufacturer specifications.
Document support calls for internal reference and escalate to manufacturers as needed.
Assist with warranty claims and return processes, ensuring accurate documentation and timely resolution.
Perform routine maintenance, HVAC renovations, and service across PSC facilities.
Contribute to profitability through the implementation of the scratch and dent program.
Maintain a high level of professionalism and customer service in all interactions.

Requirements

HVAC certification and current state licensure.
Minimum 10+ years of hands-on HVAC installation, service, and troubleshooting experience.
Strong understanding of HVAC equipment, controls, and refrigeration systems.
Excellent communication and problem-solving skills.
Ability to explain technical concepts in an easy-to-understand manner.
Customer-focused mindset with a desire to help contractors succeed.
Must be able to climb ladders and stairs to provide on-site support on roofs and basements as needed.
Proficiency with basic computer applications.
Valid driver’s license (clean driving record) and ability to travel locally is required.

Experience

HVAC Service, Installation and Maintenance: 5 years (Required)

License/Certification

Driver's License (Required)

Work Location

On the road

Benefits

Health, dental, and vision insurance.
401k Plan
Company Profit Sharing
Paid time off and holidays.
Opportunities for professional development and training.
Company vehicle and tools provided
401(k)
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

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3d ago

Technical Support Specialist

Reliance Worldwide Corporation Atlanta, GA

Atlanta, GA

3d ago

Full time Customer Service Customer Support End User Support

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Job Description

Reliance Worldwide Corporation is seeking aTechical Support Specialist to join its Atlanta-based team in a hybrid work setup. The role centers on delivering technical assistance to customers and coordinating intercompany support for products and services via phone and digital channels across regions. This position combines hands-on problem solving with cross-functional collaboration, partnering with Sales, Marketing, Quality Control, and Engineering to address customer input and product issues.

Responsibilities

Serves as a technical contact for all channels and regions
Works with Sales, Marketing, Quality Control, and Engineering regarding customer input and Product issues
Responds promptly to customer inquiries via phone and email
Handles and resolves customer complaints
Obtains and evaluates relevant information to handle inquiries regarding pricing, product availability, and complaints
Processes orders of all types
Processes Warranty and Courtesy Replacement orders
Records customer calls and emails into Salesforce (CRM) pertaining to inquiries, comments, and complaints
Records details of actions taken
Communicates and coordinates with Internal Sales Representatives (ISR)
Directly communicates with Manufacturer Rep Agencies
Assists in product setup spreadsheets for all channels
Performs other duties as required

Requirements

HS Diploma required
2+ years of experience in technical sales support
Knowledge sufficient to discuss complex technical solutions with customers
Proficient in Microsoft Office programs including Word, Excel and Power Point
Strong interpersonal skills and the ability to communicate effectively with internal and external business partners
Must work efficiently, independently with accuracy, maintain confidential information, exercise sound judgment, and make accurate and timely decisions
Ability to multi-task and work independently in a fast-paced environment, with strong analytical and problem-solving skills
Ability to offer prompt, effective support to warehouse, plant and corporate office environments

Technologies

Salesforce (CRM)
Microsoft Office (Word, Excel and Power Point)

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Paid time off
Parental leave
Referral program
Vision insurance

Working Conditions and Physical Demands

This position will be primarily in an office environment but may also include time in the warehouse, manufacturing plant and other locations. Minimal, if any, travel. The job requires both sitting and standing and agile flexibility to move and connect equipment in various set-ups. Excellent vision, hearing, speech and motor skills are required to perform essential functions of the job.

Application Question

Are you currently authorized to work in the United States, and will you now or in the future require sponsorship for employment?

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3d ago

Technical Support Rep I

Shentel Rustburg, VA

Rustburg, VA

3d ago

$29k - $39k/yr Full time Customer Service Customer Support End User Support

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Job Description

Technical Support Rep I at Shentel, onsite in Rustburg, VA, provides front-line customer care in a call center, troubleshooting technical issues and educating customers on product installation and use, with a salary range of USD 29,000 - 39,000 per year.

Responsibilities

Promote quality customer experience with honest and committed customer care.
Engage in real-time troubleshooting with customers to resolve technical issues.
Educate residential Shentel customers about the installation and use of products.
Capture opportunities to offer additional or upgraded services to customers as available, while providing a quality customer experience.

Requirements

Your high school diploma or equivalent
One year of customer service or call center experience

Benefits

401(k) with up to 8% company contribution
Medical, dental, vision, and life insurance with company subsidies
Up to 3 weeks of PTO and up to 9 paid holidays

YOU WORKED HARD FOR THE FOLLOWING::

Your reputation as a successful customer service professional who meets and exceeds goals
Your high school diploma or equivalent
One year of customer service or call center experience

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3d ago

In-Home Sales & Tech Support (Part Time)

Asurion Insurance Services Little Canada, MN

Little Canada, MN

3d ago

$26 - $26/hr Part time Customer Service Customer Support End User Support

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Job Description

Asurion Insurance Services offers a part-time, in-home sales and tech support role based onsite in Little Canada, MN. This daily local travel position features an evening schedule and a compensation package that includes a base rate of $26.55 per hour, mileage reimbursement, a monthly $35 phone stipend, and sales commissions. Pay is bi-weekly, with earned pay available to access early.

Benefits

Base hourly rate of $26.55 per hour is guaranteed for all hours worked and paid bi-weekly, with the option to access earned pay early.
Uncapped commissions based on sales performance, paid bi-weekly.
Mileage reimbursement based on IRS guidelines, paid weekly.
$35 monthly phone stipend.
Three weeks of paid training to set you up for success.

Responsibilities

Meet customers in their homes, at offices, or wherever they are convenient.
Asurion schedules customer interactions in advance to help you reach and surpass sales targets.
Deliver exceptional customer service throughout every interaction, keeping the customer first.
Use your technical knowledge to diagnose and resolve issues, explaining solutions clearly for all levels of tech familiarity.
Ensure customers leave with a working resolution and a product that supports future tech needs.
Leverage Asurion’s growing product range to offer tailored solutions.
Listen actively to identify customer needs and position products accordingly.
Apply strong negotiation and communication skills to pivot effectively and secure appropriate sales.

Requirements

Comfortable working in a sales environment with set targets.
Valid driver’s license and satisfactory driving record with at least 1 year of driving experience.
Ability to provide proof of valid car insurance (excluded: Manhattan).
Personal vehicle (excluding motorcycles). Travel up to 120 miles one-way for appointments near your inventory warehouse.
Varied 5-day work week including evenings, weekends, and holidays.
Personal cellphone to stay connected on the job.
Comfortable working around household pets.
Efficient, adaptable, goal-oriented, and persuasive communication skills.
Open-minded with a passion for learning a wide range of skills applicable to multiple career paths.
Naturally outgoing and comfortable engaging with people.
Flexibility to adjust work hours based on business needs and market demand.

Get to Know Us

Click to see our day in the life video. Asurion is a global tech solutions leader that fosters a work culture where employees are valued at every level. Our products and services support 350M+ customers worldwide, more than the combined reach of Netflix and Hulu. Through customer interactions, our experts demonstrate integrity in serving, solving, and selling by listening to needs and providing accurate information with professionalism.

Health and Safety Measures

Employee health and safety are top priorities at Asurion. Meeting customers in their homes enhances the experience, and we work to ensure all employees feel safe performing their duties.

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6d ago

PCB/Substrate Engineer for Customer Service & Technical Support

Nan Ya PCB (U.S.A.) Corp. Santa Clara, CA

Santa Clara, CA

6d ago

$85k - $130k/yr Full time Electrical Engineering Customer Service Customer Support

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Job Description

Nan Ya PCB (U.S.A.) Corp is seeking a PCB/Substrate Engineer for Customer Service and Technical Support to join their onsite team in Santa Clara, California. The role sits at the intersection of technical knowledge and customer engagement, focusing on strengthening relationships with target clients, supporting ongoing business, and uncovering new opportunities for the Printed Circuit Board unit. This position emphasizes proactive client interaction and practical support to help grow market presence.

The role centers on delivering responsive local support, navigating customer needs with urgency, and coordinating with management to resolve issues. It also entails managing a defined set of customers and traveling as necessary, including domestic trips and occasional visits to Taiwan or China to align on projects and strengthen partnerships.

Location

Santa Clara, CA (onsite)

Compensation

USD 85,000 - 130,000 per year

Job Type

Full-time

Responsibilities

Provide timely local support to customers with a sense of urgency
Engage directly with customers and manage assigned territories
Perform sales analysis and identify new projects or applications with existing customers
Aggressively pursue PCB and Substrate business to expand market share
Travel as required, domestically and occasionally to Taiwan/China
Communicate issues to Management and support resolutions

Requirements

Experience in commercial/sales and Substrate/PCB engineering preferred
Bachelor's degree or equivalent work experience
Proficiency with Microsoft Office
Strong presentation skills
Read/speak Mandarin
Available for training period in Taiwan as necessary
Minimum 2 years of relevant experience

Technologies

Microsoft Office

Benefits

Paid time off
Health insurance
Dental insurance
Life Insurance
401K retirement accounts
401(k)
401(k) matching

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7d ago

Technical Support & Sales

QA1 Precision Products Lakeville, MN

Lakeville, MN

7d ago

$53k - $63k/yr Full time Automotive Sales Customer Support End User Support

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Job Description

QA1 Precision Products seeks a Technical Support and Sales Representative in Lakeville, Minnesota to deliver technical support, process orders, and build strong customer relationships while promoting QA1 products across motorsports and industrial markets.

Responsibilities

Provide technical guidance and product information on vehicle suspension systems and QA1 offerings to end users and dealers via phone and email.
Process orders through multiple channels, including phone, email, fax, and electronic data interchange.
Share product cross-reference details, current pricing, and delivery information with customers.
Coordinate with the production team to obtain ETA updates and status on out-of-stock items.
Develop in-depth knowledge of QA1 products and services as well as the automotive industry.
Handle end-user and dealer inquiries or complaints in a professional and diplomatic manner.
Maintain accurate records of customer interactions, contacts, orders, and RMAs in the company ERP system.
Identify new opportunities and qualify them before passing them to account managers.
Travel to events and trade shows as needed.
Perform other related duties as assigned.
Periodically attend and represent QA1 at trade shows, company events, and customer visits to engage stakeholders and promote products.
Undertake additional duties that contribute to QA1’s success.

Requirements

High school diploma or equivalent; advanced education in a technical specialty is preferred.
4+ years of related experience and/or training in vehicle suspension systems; experience in automotive parts retailers, dealerships, or similar settings is encouraged; QA1 product enthusiasts with self-directed knowledge are welcome.
Knowledge of Mopar, Auto-Cross, and Street Truck applications is a plus.
Demonstrated enthusiasm for QA1, Detroit Speed & Engineering, and SpeedTech Performance products.
Ability to multitask and meet deadlines in a fast-paced environment.
Effective communication with internal and external parties in a professional manner.
Strong problem-solving skills with a creative, innovative approach to challenges.
Proactive, positive, and collaborative attitude.
Strong communication skills (oral, written, listening) and ability to build rapport internally and externally.
Customer-centric mindset and attention to detail.
Technical proficiency with Microsoft Outlook and the ability to quickly learn other Microsoft applications and QA1’s ERP system (Syteline).
Ability to work effectively with a diverse team and align with QA1’s values.
Ability to pass a background check and drug screen.

Technologies

Microsoft Outlook
Syteline (QA1’s ERP system)

The Critical Skills and Experience You’ll Need

High school diploma or equivalent; advanced education in a technical specialty preferred.
4+ years of related experience and/or training in vehicle suspension systems; automotive parts retailers, dealerships, or similar settings encouraged; QA1 product enthusiasts with self-directed learning welcome.
Knowledge in Mopar, Auto-Cross, and/or Street Truck applications a plus.
Demonstrated excitement for QA1, Detroit Speed & Engineering, and SpeedTech Performance products.
Ability to multi-task and meet deadlines in a fast-paced environment.
Effective communication with internal and external parties.
Strong out-of-the-box problem-solving skills and creative, innovative thinking.
Proactive, positive attitude and collaborative approach to challenges.
Strong communication skills (oral, written, listening) and ability to build rapport.
Customer-centric and detail oriented.
Technical proficiency with Microsoft Outlook and quick adaptability to other Microsoft applications and Syteline.
Ability to work with a diverse team and align with QA1’s values.
Ability to pass a background check and drug screen.

The Rewards

Work hours: Monday – Friday 8am to 5pm
Competitive pay
Comprehensive benefits including medical, dental, life, disability, vision, and more
401(k) with company contribution
Paid time off including holidays and time to recharge
Wellness programs and perks for physical, social, and financial well-being
Development opportunities including education reimbursement
Community engagement through charitable efforts
Exclusive product discounts
Additional perks: climate-controlled manufacturing floor, new breakroom, onsite canteen offerings, and a relaxed dress code

Benefits

Work hours: Monday – Friday 8am to 5pm
Competitive pay
Comprehensive benefits – Medical, dental, life, disability, vision insurance and more
401(k) with Company Contribution
Paid Time Off – Company-paid holidays and recharge days
Wellness Programs & Perks – Programs to support physical, social, and financial well-being
Development Opportunities – Education reimbursement and professional growth
Community Engagement – Charitable efforts and local/national programs
Exclusive Product Discounts – Discounts on company products
Additional perks – Climate-controlled floor, breakroom, onsite canteen, casual dress code

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8d ago

Bicycle Technical Support Representative I

Shimano North America Holding Irvine, CA

Irvine, CA

8d ago

$22 - $23/hr Full time Customer Service Customer Support End User Support

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Job Description

Shimano North America Holding is seeking a Bicycle Technical Support Representative I to join its onsite team in Irvine, California. This role provides technical and sales support to Shimano accounts, sales agencies, and end consumers, with a focus on the technology, maintenance, and selection of Team Shimano products. You will be part of a North American group that backs retailers across the region.

Responsibilities

Provide technical and sales support to Shimano's accounts and sales agencies.
Provide technical support for end consumers.
Understand and be prepared to teach others about the technology and maintenance of Team Shimano products.
Utilize customer service best practices when providing oral and written support.
Efficiently troubleshoot mechanical, electrical, and hydraulic issues using common techniques and offer customers appropriate options to resolve the issue.

Requirements

Advanced bicycle technician skills including a thorough understanding of frame, suspension, and wheel design as well as drivetrain theory (mechanical, electronic, internal, and e-bike).
A minimum of three years of cycling retail experience or equivalent is required.
Solid written and verbal skills.
Basic knowledge of Microsoft Office.
Strong multi-tasking skills.
Fluent in conversational Spanish is a plus.
Call center experience is a plus.

Technologies

Microsoft Office

Benefits

Paid time off
Medical
Dental
Vision
Employer-matching 401k
Wellness incentives
On-site gym
Rideshare

Environment

Approximately 95% of the time indoors in a standard office environment.
Approximately 5% of the time outdoors, exposed to weather conditions.
Approximately 35-40% of the time spent on the computer.
Potential exposure to moving mechanical parts and occasional risk of electric shock.
Moderate noise level in the work environment.
Office temperatures typically range from 65 to 80 degrees.

Physical Demands

Seldom (1–5%): lift from overhead or below the waist
Occasionally (6–33%): bend, twist, push, pull, climb, squat, crawl, kneel
Frequently (34–66%): reach with hands and arms; climb or balance; stand and walk; grasp with hands and fingers; lift up to 10 lbs
Continuously (67–100%): sit, use hands to finger, handle or feel objects, tools, or controls; see (including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus), hear and speak; and key (computer, calculator, telephone)