Training Support

Training Support Jobs

42 jobs found

Today

Air Compressor Technical Support Specialist

Atlas Copco Group Bay Minette, AL

Bay Minette, AL

Today

Full time Customer Support Field Service Hardware Support

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Job Description

Provide technical support, training, and field assistance for Quincy rotary and reciprocating compressed air products.

Responsibilities

Deliver technical assistance and product expertise for Quincy rotary and reciprocating systems
Support Field Service Technicians, distributors, and end users with maintenance, service, and training
Help customers find the technical information needed to support Quincy Compressor performance
Keep technical knowledge current on new products, modifications, and warranty policies
Maintain up-to-date product documentation for the Technical Service Department
Produce daily reports of field problems received by phone and email
Provide training for service technicians and distributors in service school and in the field when needed
Provide training for internal teams and the distribution network
Complete special projects or assignments aligned with department and division goals
Administer remote monitoring platform ICONS
Accompany service technicians to customer sites to perform air audits
Compile field data and construct reports in a timely manner
Assist with Industrial Air Piping design and modifications
Perform Quality Air Auditing
Perform Compressor Power Consumption Audits
Troubleshoot networking and connectivity for compressed air equipment

Requirements

High School Degree required; Mechanical or Civil Engineering degree preferred
2 years’ experience in a relevant role preferred
Knowledge of compressed air products and services
Technical expertise and strong problem-solving ability
Excellent phone skills
Strong computer skills
Excellent customer service and interpersonal skills
CAD experience preferred but not required
Able to move about the facility (standing, walking) and occasionally be on customer sites depending on location
Travel required domestically and internationally, up to 40% maybe required

Technologies

ICONS
CAD

Benefits

Individual learning opportunities, world-wide job opportunities, and on-the-job training
Company vehicle, work clothes, and specialty tools
High standards for workplace safety
Fair compensation package
Health insurance, paid leave, and retirement benefits
Diverse, collaborative environment focused on being valued, proud, empowered, respected, developed, and rewarded

Location

On-site role reporting into Bay Minette, Alabama

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5d ago

Technical Support Analyst

Tabs New York, NY

New York, NY

5d ago

$77k - $106k/yr Full time Accounting Software Application Support Customer Service

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Job Description

Tabs is seeking a Technical Support Analyst in New York City to be the first line of defense for merchant technical issues. The role collaborates across teams to enhance the merchant experience, with a focus on invoicing, payments, ERP integrations, and data workflows. This onsite position offers a competitive base salary of USD 76,800 to 105,600 per year, plus equity and a comprehensive benefits package to support work-life balance.

Responsibilities

Address complex merchant inquiries received via email, Slack, and chat with timely, clear, and accurate responses.
Lead ticket triage and prioritization, diagnose root causes, and escalate as needed to ensure swift resolution.
Diagnose and troubleshoot invoicing, payments, ERP integrations, and merchant data workflows, including QuickBooks, NetSuite, and Stripe.
Identify patterns in recurring issues and share actionable insights with Product and Engineering teams.
Educate merchants and proactively guide them on best practices for using Tabs.
Collaborate with Customer Success, Engineering, and Contract Operations to resolve high-priority issues efficiently.
Contribute to internal documentation to improve processes and reduce repeated inquiries.
Own issues end-to-end, driving improvements, spotting trends, and taking steps to prevent recurrence.

Requirements

3 to 5 years in a support, technical support, or customer success role, preferably within SaaS or fintech.
Strong problem-solving abilities; resourceful, detail-oriented, and capable of quick, effective decision-making.
Technical aptitude with experience troubleshooting API, ERP, or payment-related issues.
Accounting knowledge is a plus.
Excellent written and verbal communication, with the ability to translate complex topics into clear merchant-friendly guidance.
Capacity to manage a high volume of tickets while maintaining high-quality responses.
Experience with ticketing systems (HubSpot, Zendesk, Pylon, or similar) and creating self-service content.
SQL or data querying experience is a plus.
Ability to perform under pressure, quickly assess problems, and deliver real-time solutions; startup or technical environment experience preferred.
Some after-hours coverage is required due to 24x7 SaaS operations.

Technologies

QuickBooks
NetSuite
Stripe
HubSpot
Zendesk
Pylon
SQL

Benefits

Competitive compensation and equity
Unlimited PTO
Up to 100% employer-covered monthly health care premiums (medical, dental, vision)
Lunch provided via Sharebite, with dinner for late in-office days
Parental leave up to 12 weeks
Tax-free commuter and parking benefits
Voluntary insurances (life, hospital, critical illness, accident)
Employee Assistance Program through Rightway
Free One Medical membership
401(k)

Why this role matters

The Technical Support Analyst will help manage growing volumes of technical inquiries from Tabs merchants, serving as the frontline for troubleshooting, resolution, and merchant education. You will work cross-functionally with Customer Success, Engineering, Product, and Contract Operations to resolve technical issues and surface recurring trends. This role suits a customer-focused problem-solver with a solid technical background, experience with ERP systems like NetSuite and QuickBooks, and a desire to help merchants resolve complex problems in a fast-paced environment.

Examples of work

Handling Critical Invoice Issues: diagnose a data mismatch between Tabs and a merchant ERP, coordinate a fix with engineering, and ensure pending invoices are sent the same day.
Debugging Payment Failures: investigate a payments integration issue, determine root cause, work with engineering to resolve, and guide the merchant to prevent future failures.
Proactive Issue Prevention and Education: develop internal playbooks and education materials to reduce recurring tickets by a measurable margin.

Additional information

This role is based onsite in New York City at our Soho office.

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8d ago

Technical Support Specialist

University of Illinois Urbana-Champaign Springfield, IL

Springfield, IL

8d ago

$62k - $65k/yr Contract Adobe Creative Cloud Application Support Articulate Storyline

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Job Description

This contract Technical Support Specialist role in Springfield, Illinois offers a hybrid work arrangement within the School of Social Work, Office of Workforce Development. The position centers on applying user centered design to web applications, learning management systems, websites, and mobile apps, with a strong emphasis on usability and accessibility of online training content. The role supports a collaborative culture focused on clear communication, continuous learning, and delivering accessible, effective training experiences. The annual salary ranges from USD 62,000 to 65,000, and the role includes a comprehensive benefits package while contributing to important statewide programs.

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Retirement Plan
Paid time off
Tuition waivers for employees and dependents

Responsibilities

Analyze how users interact with web applications, websites, learning management systems, and mobile applications.
Test and evaluate design elements, application behavior, and navigation flows to support intuitive interfaces.
Assist the information training system coordinator with technology needs for the Office of Learning & Professional Development as required.
Provide end-to-end technical support and problem resolution for participants using online child welfare related training.
Contribute to project management efforts, monitoring and evaluating team deliverables for quality and adherence to standards, and staying current with technologies, standards, and usability and design techniques.
Support compliance with state and federal mandates, including Title II ADA guidelines.
Apply user-centered design principles to optimize the user experience.
Communicate ideas, requirements, application behavior, and design concepts through written and verbal channels, including presentations, mockups, and interactive prototypes.
Collaborate with the design team to identify, analyze, refine, and develop online curriculum solutions.
Apply website design and development best practices to ensure course content is accessible and compliant with state accessibility laws.
Other duties as assigned.

Requirements

High school diploma or equivalent.
Two years of work experience in IT related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.
Educational substitutions: 30 semester hours equals one year of experience; 60 semester hours equals eighteen months; 90 semester hours equals two years; 120 semester hours (Bachelor's Degree) equals three years.

Technologies

Learning Management Systems (LMS)
Articulate Storyline
Camtasia
Vyond
Adobe Creative

Work Schedule, Travel, or Other Job Expectations

Statewide travel is required for this position.

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9d ago

Tech Support Representative

Floral Accounting Systems, Inc. Ruston, LA

Ruston, LA

9d ago

$10+/hr Full time Application Support Desktop Support End User Support

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Job Description

Floral Accounting Systems is seeking a Tech Support Representative to assist end users with the FAS point-of-sale system, including network setup, hardware troubleshooting, and user training.

Responsibilities

Provide technical assistance to end users for issues that arise while using the FAS point-of-sale system, including troubleshooting and resolution.
Set up networks to support the POS environment and ensure reliable connectivity for system operations.
Troubleshoot hardware across Linux servers, PC workstations, and miscellaneous network devices to restore functionality.
Deliver training to end users on how to use the FAS point-of-sale software.

Technologies

Linux
FAS point-of-sale system
Point-of-sale software

Benefits

Paid time off

Location & Compensation

Location: Hybrid remote in Ruston, LA 71270
Salary: USD 10 per hour

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10d ago

After-Sales Technical Support Engineer-Electrical Vehicles

DCD Vehicle Corp Lancaster, TX

Lancaster, TX

10d ago

$60k - $100k/yr Full time Electrical Engineering Automotive Customer Support

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Job Description

Based in Lancaster, Texas, DCD Vehicle Corp is seeking an After-Sales Technical Support Engineer to support electric golf carts across its dealer network. This onsite role blends hands-on diagnostics, dealer training on programming tools, and warranty processing to keep field service running smoothly and the products performing at peak efficiency.

Job Details

Location: Lancaster, TX (onsite)
Salary: USD 60,000 - 100,000 per year
Job Type: Full-time
Work Location: In person
Minimum Experience: 3 years
Education: Bachelor's degree in mechanical, electrical engineering, or related field

Responsibilities

Provide technical support and diagnostic services for golf cart systems.
Collaborate with dealers to troubleshoot vehicle issues and deliver timely solutions.
Deliver hands-on training to dealers on how to use golf cart programming tools effectively.
Handle and process warranty claims, including documentation and follow-up.
Develop after-sales processes and improve service procedures.
Maintain detailed service records and prepare technical reports.
Coordinate with engineering, sales, and production to resolve field issues.
Serve as a service advisor and technical liaison for dealers and clients.

Requirements

Proven experience in the golf cart industry, with a preference for at least three years.
Hands-on experience with golf cart programmer tools.
Strong vehicle diagnostic and problem-solving skills.
Experience filing warranty claims and communicating with warranty departments.
Bachelor's degree in mechanical or electrical engineering or a related field preferred.
Ability to travel occasionally for on-site dealer support and training.

Technologies

Golf cart programming tools

Benefits

Competitive salary based on experience
Performance-based bonus
Comprehensive health insurance
Paid vacation and sick leave
Career development training and internal promotion opportunities
Dental insurance
Health insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Soft Skills & Growth Potential

Excellent communication and interpersonal skills to engage with dealers and internal teams.
Strong service mindset and commitment to improving customer satisfaction and technical excellence.
Ability to train, coach, and present technical content clearly to diverse audiences.
Strong organizational skills with the ability to prioritize tasks under pressure.
Leadership potential with a defined path for future management and team-building responsibilities, supported by structured internal training for leadership development.

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11d ago

Desktop Support Specialist

Turn5, Inc. Paoli, PA

Paoli, PA

11d ago

Full time Cloud Platforms Computer Skills Desktop Support

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Job Description

Turn5, Inc. is expanding its onsite IT support presence in Paoli, Pennsylvania, with a Desktop Support Specialist who will serve as the first point of contact for hardware and software help for internal users. This role combines hands-on ticket resolution, device provisioning, and the creation of training guides and user sessions, with year-one duties centered on ticket management, equipment setup, and hardware inventory. Occasional local travel to other sites is required.

Responsibilities

Monitor the Help Desk ticketing system and provide technical assistance for issues related to computers, software, and other IT-managed systems
Respond to user questions via chat, email, support ticket, phone, or in person; ask questions to assess scope and nature of the issue; resolve or escalate as needed
Train users as needed using training manuals as a base
Set up computers, phones, peripherals, and other devices
Install, add, move, or change telephone extensions and related equipment
Respond to requests for loaner equipment and maintain hardware and inventory for check-in/check-out
Occasional local travel to other sites with reliable transportation

Requirements

12 months of IT end-user support experience
Computer proficient
Knowledge of Windows desktop and Server OS
Knowledge of Microsoft Office Suite and Office 365
PC deployment experience preferred
Excellent organizational skills with the ability to handle multiple tasks simultaneously
Oral and written communication, interpersonal skills
Ability to prioritize workload and meet deadlines

Technologies

Windows desktop OS
Windows Server OS
Microsoft Office Suite
Office 365

Overview

Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area. The company is best known for its award-winning platforms AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, serving muscle car, truck, and off-road enthusiasts since 2004. The 2022 acquisition of Eckler’s expanded Turn5’s catalog to include aftermarket automotive products for vehicles as classic as the Model T. Beyond selling car parts, Turn5 is dedicated to meaningful customer experiences, offering thousands of educational videos and leveraging user-generated content to inspire gearheads worldwide.

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11d ago

Technical Support Specialist

Eteam Infoservices Private Limited Midland, TX

Midland, TX

11d ago

$25 - $32/hr Contract Application Support Computer Skills Customer Support

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Job Description

Technical Support Specialist role delivering on-site technology support and training in Midland, TX, under a contract arrangement.

Responsibilities

Execute support tasks within a designated area to address hardware and software needs.
Manage equipment exchanges, track inventory, install software and perform program updates, and troubleshoot issues across computer and telecommunications systems.
Train users on supported software and hardware, balancing user perspective with technical understanding.
Aid users in resolving computer-related problems, including inoperative hardware or software.
Travel to client sites using a personal vehicle to provide technology support for customers and to support Client Core Technology solutions, ClientSmall Package, Freight and SCS locations, contributing to technology infrastructure.
Accept varied shifts, typically five days per week, with possible weekend work for coverage during vacations or planned upgrades.